Working Smarter: Using Technology to Your Advantage
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This two-day workshop will show you how to leverage technology to work smarter, not harder.
What Will Students Learn?
- Make your workplace a technology-friendly place
- Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
- Communicate better with the IT department
- Make the best software and training choices
- Set an IT budget
- Set expectations and responsibilities for security and privacy
- Keep employees safe and healthy
- Develop and implement a system usage policy
- Implement policies for dealing with company property
- Decide whether or not employees should telecommute
- Make telecommuting work
- Deal with workplace rage
- Address technological issues
What Topics are Covered?
- Making your company a technology-friendly place
- Conquering computers
- Communicating with the IT department
- Choosing software wisely and technical training
- Setting an IT budget
- Security and privacy, including network types
- Ergonomics
- System usage policies
- Taking care of company property
- Time-Saving Tools (including telephone, e-mail, and instant messaging)
- Telecommuting
- Workplace rage
- A policies and procedures checklist
Course Overview
Making Your Company a Technology-Friendly Place
Conquering Computers
Communicating with the IT Department
Choosing Software Wisely
Technical Training
Setting an IT Budget
Security and Privacy
Uncontrolled vs. Controlled Networks
Ergonomics
System Usage Policies
Taking Care of Company Property
Time-Saving Tools
Telephone Etiquette
Instant Messaging
Telecommuting
Workplace Rage
It’s Not Working!
A Policies and Procedures Checklist
Post-Course Assessment
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